Return Policy – EasyShopCTG

At EasyShopCTG, customer satisfaction is very important to us. If you receive a product that is damaged, defective, or incorrect, you may request a return under the following conditions.

1️⃣ Eligible Reasons for Return

You may request a return if:

• The product is damaged during delivery

• You received the wrong product

• The product has a manufacturing defect

2️⃣ Return Request Time

Customers must request a return within 48 hours of receiving the product. Requests made after this period may not be accepted.

3️⃣ Return Conditions

To be eligible for a return:

• The product must be unused

• It must be in its original packaging

• All accessories, tags, and documents must be included

4️⃣ Non-Returnable Items

Returns may not be accepted in the following cases:

• Products damaged by customer misuse

• Products without original packaging

• Return requests made after the allowed time

5️⃣ Return Process

To request a return:

1. Contact EasyShopCTG customer support

2. Provide your order details and product photos

3. Our team will review the request and guide you through the return process

6️⃣ Replacement or Refund

After the returned product is verified, EasyShopCTG may offer:

• Product replacement, or

• Refund via mobile banking or other agreed method

Delivery charges may apply depending on the situation.